Building a Collaborative Workforce in Financial Services

Episode 047: In this episode of The Connected Advisor, Kyle Van Pelt talks with Gerald Goldberg, CEO and Co-Founder at GYL Financial Synergies. Gerald discusses the importance of value propositions, community engagement, and technology integration in financial firms. He also shares insights into the current and future state of the industry and presents strategies for successful organic growth and client service.

One key element differentiating high-performing advisory firms is their ability to attract, develop, and retain the best people. This translates into a workforce that is genuinely passionate about their work, leading to increased productivity and overall company success. While technology and investment strategies are critical for modern-day advisors, building a community within the organization is a strategic investment in the future.

In his role, Gerald provides the vision required to move the firm forward and the leadership necessary to deliver on GYL's core promise: to be a firm with a conscience that puts the client's interests first. Gerald provides advice on investment policy, asset allocation, investment selection, and wealth advisory services to corporations, municipalities, self-insurance funds, non-profit organizations, and high-net-worth private clients.

Gerald talks with Kyle about the importance of value propositions, community engagement, and technology integration in financial firms. He shares insights into the industry's current and future state and presents strategies for successful organic growth and client service.

Key Takeaways

• Building a community and engaging in philanthropic activities can enhance team morale, client satisfaction, and overall success.

• Investing in technology integration and continually improving operational systems are crucial for scaling businesses, improving efficiency, and delivering exceptional client experiences.

• Providing aging life care services and tailored family office solutions for clients with medium-sized wealth can address growing complexities in wealth management and ensure a holistic approach to financial planning.

• Collaborating with industry peers, learning from best practices, and adapting to industry trends are key factors for success.

Quotes

[08:47] - "Let our family take care of your family. The foundation for what we do starts with three pillars: our clients, our team members, and our community." ~ Gerald Goldberg

[13:42] - "One of the key elements that will separate those who will be successful versus those who will not be is the ability to attract, develop, and retain the very best people. It's important to create a community where they're excited about getting up in the morning and being there." ~ Gerald Goldberg

[25:22] - "Technology is a critical building block for the modern-day advisor and advisory firm. You're not getting out of the dugout without having some effective tech stack that puts all the pieces together." ~ Gerald Goldberg

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Kyle Van Pelt